Protectionism was part of the daily life of the Brazilian companies, occurring then an unconcern, on the part of the industry, in if developing tecnologicamente, offering to service and product of quality the population. With the age Collor, it had the fall of the customs barriers, allowing that the imported product entered in the Brazilian market with bigger easiness, diminishing the importation tariffs. The imported products had been taking account gradually of the Brazilian domestic market, causing bankruptcies of traditional companies. After many years of quarrel on as to manage the situation better, he is being studied a new standard of expansion for the Brazilian industrial system. How much to the aspects technician of the exchange celebration, the import company must follow procedures in agreement the National Code of Exchange so that she has an importation celebration successfully. In this work important procedures for a closing of exchange of importation had been cited, beyond necessary documents, in accordance with each characteristic and payment of legalized exchange. The Santander Bank possesss a position of prominence in the national financial scene for prioritizing the quality of the services given to its customers such as the continuous improvement of the same one. For this, the Santander bank if worries about the perfectioning of its internal processes, characterizing and contracting professional efficient in its team.