This paper represents an initiative to articulate operational points of reference, which today provide a model for the action of psychologists,towards the demand made by users of the out-patient public health network. It is a research study in the area of Clinical Psychology which aims to reveal, through a phenomenological- existential approach, the experience of users regarding psychological services rendered to them in health institutions. The narrative, containing the recorded statements, was the means of registering and communicating the experience of users with regard to consultations with psychologists. The significance given by users to their experiences regarding the psychological service rendered is full of the meaning sought by the research questions. The users refer to an experience which helps them to make changes in the comprehension of themselves and others. The sense of having psychological help also signals a comprehension that it is a significant means in facing up to being abandoned with regard to the difficulties of life in citizenship. Key-words: psychological practices, out- patient mental health public network, significance/sense.